SMS Pro Issue Reporting


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Non-Punitive Reporting Policy Statement

At 7AIR, our goal is to cultivate and foster a generative safety culture where employees and customers are encouraged and comfortable bringing safety concerns to the attention of management.

1. No Retaliation: No individual will be penalized or retaliated against for reporting safety issues to management. Safe operations are 7AIR’s highest priority. To uphold this commitment, it is essential that all incidents and occurrences affecting the safety of our operations are reported without hesitation or fear of reprisal. 

2. Employee Responsibility: We ask that every employee take responsibility for reporting any information that may impact flight safety. Employees are assured that reporting safety concerns in good faith will not result in disciplinary action. This assurance promotes timely and continuous safety communication. 

3. Disciplinary Exceptions: 7AIR will not initiate disciplinary action against any employee who reports an incident or occurrence related to flight safety. This policy does not protect employees who knowingly engage in criminal activities, willful regulatory violations, or intentional non-compliance with international laws. 

4. Safety Reporting: 7AIR provides a confidential safety reporting system through the SMS PRO database. Employees can report flight safety concerns through the SMS PRO database, which is designed to protect their identity. 

5. Commitment to Safety: All employees share the responsibility of fostering a proactive safety culture, ensuring that 7AIR maintains its leadership in upholding the highest standards of flight safety for both customers and employees.

6. Retaliation Review Process: Employees who believe they have experiences retaliation for reporting safety concerns may formally request a review with the Director of Safety and their immediate supervisor to ensure a fair and transparent resolution.

Nature of Issue/Concern

Full Name:
Email:  

Select Base/Location
Select Type of Concern
Select Custom Report Type

Select Audit
 
Or Add New Audit Name :

Captain Irregularity Report

Reporter
Experience
  years
Airspace
Weather
Light
ATC Advisory
Altitude
  ft.
Miss Distance Horizontal (ft.)
 ft.
Miss Distance Vertical (ft.)
 ft.
Evasive Action Taken
TCAS Factor
GPWS Active

Maintenance Report Form

Reporter
Experience
  years
Instruction Factor
Other Factors
Items Involved
When Problem Detected
Deferred Maintenance
Outcome
Airworthiness
Mission
ATA Code

Bird Strike Reporting Form


Operator
Aircraft Make/Model
Engine Make/Model
Aircraft Registration
Time of Day
Airport Name
Runway Used
Location
Height AGL (ft)
Speed (IAS) (kt)
Flight Phase
Birdstrike Status
Radome
Windshield
Nose (excluding above)
Engine #1
Engine #2
Engine #3
Engine #4
Propeller
Wing/Rotor
Fuselage
Landing Gear
Tail
Lights
Other (specify)
Effect on Flight
Sky Condition
Precipitation
Bird Species
Number of birds seen
Number of Birds Struck
Size of Birds
Pilot Warned of Birds
Person Preparing Report
Reporter Title
Department
SAFETY MANAGEMENT SYSTEM (SMS)
INCIDENT/ACCIDENT/HAZARD/NEAR-MISS REPORT
This SMS Report is for reporting airside incidents / accidents / hazards or near-misses that may result, or have resulted in damage to Authority equipment / property or personal injury or third party vehicle / property damage.
Date of Report:
RadDatePicker
RadDatePicker
Open the calendar popup.
Person Reporting:
Check Type of Reports:
Occurrence date:
RadDatePicker
RadDatePicker
Open the calendar popup.
Safari users have to manually input the date in yyyy-MM-dd format (e.g. 2016-01-31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.
(if different from report date): 		Time:
Hours
Minutes
General Area: Specific Location:
Employee Report Name: Occupation:
Description of Incident / Accident / Hazard / Near-miss / Workplace Violence:
Description of direct (root) cause(s):
Description of indirect (root) cause(s):
Description of injury / illness:
Object / Equipment / Substance causing Incident / Accident / Injury / Illness:
Employee WCB Report completed? Date reviewed:
RadDatePicker
RadDatePicker
Open the calendar popup.
Employee WCB Report forwarded to supervisor?
Note: Employee WCB report must be submitted within 72 hours

Hazard/Occurrence Form

* Required
Date/Time Occurred
RadDatePicker
RadDatePicker
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Leave date blank if unknown
Safari users have to manually input the date in yyyy-MM-dd format (e.g. 2016-01-31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.
Flight Details
Flight no
Met Conditions
select
A/C Registration
select
Turbulence
select
Departure Airport
Flight Phase
select
Destination Airport
Type of approach
select
Diverted Airport
Runway
Pilot Flying
select
Speed
kts
Location
A/C Mass
kg
FL
Alt
ft
A/C Technical Log no
Configuration
Auto Pilot
select
Gear
select
Flaps/Slats
select
Spoiler
select
Aerodrome Information
Wind
e.g. 09015, VRB05, 25015G30
Temp
e.g. 25-02
Visibility
e.g. 3500, CAVOK
Dew Point
e.g. 25-02
Weather
select
QNH
3 or 4 digits
Cloud 1
select
Cloud 2
select
Cloud height ft.
Cloud 3
select
Additional information (RWY cond, BA, ILS U/S, DME U/S, etc)

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

Security Officer Report

Reporter Name
Internal ID#
Incident Report ID
Incident Summary
Remaining Characters: 1000
Who, What, When, etc.
Remaining Characters: 2000
Incident Location
Incident Type
If Other, What Type
Officer Details / Comments
Remaining Characters: 3000

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

Personnel Fatigue Report

* Required
Name: Telephone:
Reason for Report: Related Company Report ref:
Event Date: Event Time: Base:
RadDatePicker
RadDatePicker
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Safari users have to manually input the date in yyyy-MM-dd format (e.g. 2016-01-31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.
Flight No: Destination: Check-In Time: Check-Out Time:
Employee Type
Contributory factors
Contributory factors:
Timing of most recent sleep period: Timing of second most recent sleep period:
Start (reference time) End (reference time) Start (reference time) End (reference time)
Contributory factors:
Last Duty Period
Duty Period - Start: Flight Duty Period - Start: Flight Duty Period - End Duty Period - End
Previous Duty Period
Duty Period - Start: Flight Duty Period - Start: Flight Duty Period - End Duty Period - End
Contributory factors:
Other:
Physical Symptoms:
Other:
Cognitive Symptoms:
Other:
How did you feel?
What did you do?

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

Fatigue Report

* Required
Name:
Email:
Related Company Report ref:
Reason for Report:
Date of Fatigue:
RadDatePicker
RadDatePicker
Open the calendar popup.
Safari users have to manually input the date in yyyy-MM-dd format (e.g. 2016-01-31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.
* Base:
Flight No:
Destination:
Employee Type:

Contributory factors

Sleep
Timing of most recent sleep period:
Start (reference time)
End (reference time)
Timing of second most recent sleep period:
Start (reference time)
End (reference time)
Contributory factors:
Signs of Fatigue
Other:
How sleepy were you?
Please describe what happened, providing as much information as possible. Please also suggest what action is necessary to prevent it happening again.

Passenger Accident/Incident Report

Aircraft Type
Aircraft Registration
Date of Occurrence:
RadDatePicker
RadDatePicker
Open the calendar popup.
Safari users have to manually input the date in yyyy-MM-dd format (e.g. 2016-01-31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.
Time of Occurrence
Passenger Name
Telephone number
Address
City
State, Zip, Country
Age
Occupation
Nature of Incident/Injury
Captain
Flight Attendant 1
First Officer
Flight Attendant 2
Ground Assistance Required?
Detailed Description of Occurrence
SAFETY MANAGEMENT SYSTEM (SMS)
INCIDENT/ACCIDENT/HAZARD/NEAR-MISS REPORT
This SMS Report is for reporting airside incidents / accidents / hazards or near-misses that may result, or have resulted in damage to Authority equipment / property or personal injury or third party vehicle / property damage.
Date of Report:
RadDatePicker
RadDatePicker
Open the calendar popup.
Person Reporting:
Check Type of Reports:
Occurrence date:
RadDatePicker
RadDatePicker
Open the calendar popup.
Safari users have to manually input the date in yyyy-MM-dd format (e.g. 2016-01-31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.
(if different from report date): 		Time:
Hours
Minutes
General Area: Specific Location:
Employee Report Name: Occupation:
Description of Incident / Accident / Hazard / Near-miss / Workplace Violence:
Description of direct (root) cause(s):
Description of indirect (root) cause(s):
Description of injury / illness:
Object / Equipment / Substance causing Incident / Accident / Injury / Illness:
Employee WCB Report completed? Date reviewed:
RadDatePicker
RadDatePicker
Open the calendar popup.
Employee WCB Report forwarded to supervisor?
Note: Employee WCB report must be submitted within 72 hours

Hazard/Occurrence Form

* Required
Date/Time Occurred
RadDatePicker
RadDatePicker
Open the calendar popup.
Leave date blank if unknown
Safari users have to manually input the date in yyyy-MM-dd format (e.g. 2016-01-31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.
Flight Details
Flight no
Met Conditions
select
A/C Registration
select
Turbulence
select
Departure Airport
Flight Phase
select
Destination Airport
Type of approach
select
Diverted Airport
Runway
Pilot Flying
select
Speed
kts
Location
A/C Mass
kg
FL
Alt
ft
A/C Technical Log no
Configuration
Auto Pilot
select
Gear
select
Flaps/Slats
select
Spoiler
select
Aerodrome Information
Wind
e.g. 09015, VRB05, 25015G30
Temp
e.g. 25-02
Visibility
e.g. 3500, CAVOK
Dew Point
e.g. 25-02
Weather
select
QNH
3 or 4 digits
Cloud 1
select
Cloud 2
select
Cloud height ft.
Cloud 3
select
Additional information (RWY cond, BA, ILS U/S, DME U/S, etc)

ECCAIRS is not enabled in your portal or not setup correctly.

If you would like to comply with Regulation (EU) No 376/2014, contact SMS Pro support [email protected]

General Issue Details with Suggested Corrective Action

Provide Short Title of IssueRequired
(Example: Go-around at Las Vegas, Unstabilized Approach)
Describe Issue, including any factors you feel contributed (4000 characters max)Required
Remaining Characters: 4000
How severe or critical is this issue?
Initial actions taken to correct problem or prevent recurrence (250 characters max)
Remaining Characters: 250
Suggestions to correct problem or prevent recurrence (250 characters max)
Remaining Characters: 250

Where & When Occurred

Location
(Hangar / Runway / Office / Flight 321 / etc.)
Date/Time Occurred
RadDatePicker
RadDatePicker
Open the calendar popup.
Leave date blank if unknown
Safari users have to manually input the date in yyyy-MM-dd format (e.g. 2016-01-31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.

Notes
Right-click (or double click on mobile devices) to add markers

Markers are draggable

Right-click marker to remove

Click marker to see exact location

Entities Involved

NamePositionPhoneRoleDelete
No records to display.

Add People Involved

Name
Position
Phone
Role

Add Involved Company Vehicles/Aircraft

Overview
  • Title:
  • Short Description:
  • Initial actions taken:
  • Suggestions to correct problem:
  • Location:
  • Associated Vendor/Client:
  • Date Occurred:

  • People Involved
    NamePositionPhoneRole
    No records to display.

  • Aircraft/Vehicles Involved
Add Attachments...

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Thank you for submitting the issue.
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Quick Report

Provide Short Title of IssueRequired
(Example: Go-around at Las Vegas, Unstabilized Approach)
Describe Issue, including any factors you feel contributed (4000 characters max)Required
Remaining Characters: 4000
How severe or critical is this issue?
Initial actions taken to correct problem or prevent recurrence (250 characters max)
Remaining Characters: 250
Suggestions to correct problem or prevent recurrence (250 characters max)
Remaining Characters: 250

Add Attachments...

Allowed attachments:tiff, jpg, jpeg, png, gif, bmp, doc, docx, xls, xlsx, pdf, txt, mp3, mp4, mpg, mpeg, wmv, mov, qt, avi, mng, svi, wav, numbers, pages, aud, ppt, pptx, key, zip, rar, 7z


7AIR Employee Reporting Policy

As outlined in 7AIR's Non-Punitive Reporting Policy, no employee shall be disciplined or discriminated against for reporting health or safety concerns to company management. A strong safety culture depends on open communication, trust and teamwork. Employees should feel confident that unsafe or unhealthy conditions can be addresses without fear of retaliation.

Our primary objective is to enhance safety, and we recognize that unreported hazards cannot be corrected. The success of our Safety of our Safety Management System (SMS) and accident prevention efforts relies on the active participation and commitment of every employee.

Exceptions to the Non-Punitive Reporting Policy: 

While the Non-Punitive Reporting Policy protects employees who report safety concerns in good faith, it does not extend to cases involving reckless or willful violations

Reckless Violation: This occurs when an individual knowingly takes an unjustified risk, despite recognizing the high probability of harm. Unlike negligence—where a person fails to recognize a risk that should have been identified—recklessness involves a conscious disregard for safety. 

 Intentional "Willful" Violation: This applies when an individual is aware of the risks and potential consequences of their actions but proceeds regardless.

Any incident that may warrant discipline will undergo a thorough investigation, with the results reviewed by Management before any decisions are made. Disciplinary action will only be considered if the actions in question contributed to, or resulted in, a serious safety incident.